Refund policy
Shipping Policy – Moceza
Email: support@moceza.com
Phone: +44 7577321081
Address: 71–75 Shelton Street, Covent Garden, London, UK
Order Processing
All orders are processed within 1–3 business days. Once shipped, you will receive an email confirmation with tracking details. Orders placed on weekends or public holidays will be processed the next working day.
Free Shipping on All Orders
At Moceza, we proudly offer free shipping on all orders — no minimum spend required.
The prices displayed on our website are all-inclusive, meaning they already include shipping, handling, and delivery costs right to your doorstep. There are no hidden charges or surprise fees at checkout.
Estimated Delivery Times
UK & EU: 5–10 business days
USA & Canada: 7–14 business days
Rest of the World: 10–20 business days
Delivery times may vary depending on your country and customs processing.
Tracking Your Order
As soon as your order is shipped, you will receive an email with your tracking number. Please allow up to 48 hours for tracking information to become active.
Lost or Delayed Packages
If your order seems delayed or hasn’t arrived after the estimated timeframe, please contact us at support@moceza.com
and we’ll assist in tracking or replacing your order promptly.
Customs & Import Duties
All prices on our website already include any standard shipping and handling fees. In most cases, no extra duties or taxes are required. However, in rare cases where customs charges apply, these remain the customer’s responsibility.
Refund & Return Policy – Moceza
Email: support@moceza.com
Phone: +44 7577321081
Address: 71–75 Shelton Street, Covent Garden, London, UK
Returns
We accept returns within 30 days of delivery for items in unused and original condition.
To start a return, please email support@moceza.com
with your order number and the reason for return.
Return shipping costs are generally the responsibility of the customer unless the item was defective or sent in error.
Refunds
Once we receive and inspect your returned item, refunds are processed within 5–10 business days to your original payment method. You’ll receive an email confirmation once your refund is completed.
Exchanges
If you wish to exchange an item (for a different size, color, or variant), please contact our support team first to confirm availability before returning the original product.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please email us immediately at support@moceza.com
with clear photos of the issue. We will send a replacement or issue a full refund at no extra cost.
Non-Returnable Items
Certain personal-use products or sale items may not be eligible for return or refund for hygiene or clearance reasons. These exclusions will be clearly indicated on the product page.