Shipping policy
Email: support@moceza.com
Phone: +44 7577321081
Address: 71–75 Shelton Street, Covent Garden, London, UK
Order Processing
All orders are processed within 1–3 business days. Once shipped, you will receive an email confirmation with tracking details. Orders placed on weekends or public holidays will be processed the next working day.
Free Shipping on All Orders
At Moceza, we proudly offer free shipping on all orders — no minimum spend required.
The prices displayed on our website are all-inclusive, meaning they already include shipping, handling, and delivery costs right to your doorstep. There are no hidden charges or surprise fees at checkout.
Estimated Delivery Times
UK & EU: 5–10 business days
USA & Canada: 7–14 business days
Rest of the World: 10–20 business days
Delivery times may vary depending on your country and customs processing.
Tracking Your Order
As soon as your order is shipped, you will receive an email with your tracking number. Please allow up to 48 hours for tracking information to become active.
Lost or Delayed Packages
If your order seems delayed or hasn’t arrived after the estimated timeframe, please contact us at support@moceza.com
and we’ll assist in tracking or replacing your order promptly.
Customs & Import Duties
All prices on our website already include any standard shipping and handling fees. In most cases, no extra duties or taxes are required. However, in rare cases where customs charges apply, these remain the customer’s responsibility.